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Privacy Policy & Terms of Use

Below is our Privacy Policy and Terms of Use.

Privacy Policy

Updated June 6th, 2018 

This is the Privacy Policy Statement of AutoLube Express Oil Change service centers (collectively, for the purposes of this Statement, "AutoLube"). AutoLube is a DBA of TTL Automotive Enterprises, INC. This Statement applies to all information transmitted or submitted to AutoLube, whether provided at an AutoLube service center or via a website, phone, fax, text or SMS message, postal mail or any other written or oral communication with us. AutoLube highly values its customer relationships and we created this Statement to describe to you: 

  • the information we collect about you,
  • how that information may be used,
  • with whom it may be shared,
  • how you may access the information you provide us,
  • and your choices about such uses and disclosures.

INFORMATION WE COLLECT
In General. We collect personal information that can identify you such as your name, address, e-mail address and phone number, as well as other information that does not identify you. When you provide personal information to AutoLube, the information may be stored in databases located in the United States.  Information You Provide. We may collect and store any personal information you provide to us including personally identifying information (such as your name, mailing address, e-mail address and telephone number), information about your vehicle, responses you voluntarily provide to surveys, and, if you purchase services from us, information about your payment method (such as valid credit card number, type, expiration date or other financial information).  Information from Other Sources. We may obtain both personal and non-personal information about you from other Shell Companies, business partners, contractors and other third parties. Examples of information that we may receive include additional demographic information. Information about Others. We may also collect and store personal information that you provide to us about another person (such as through the "Tell a Friend" feature of our website) including name and e-mail address. Please Note: For information purposes, cookies (small text files) are used and will be stored on your device upon visiting our website, mobile website or visiting a third party supplier. For more information, see our Cookie Policy below.  

HOW WE USE YOUR INFORMATION
We may use information that we collect about you to:

  • deliver the products and services that you have requested;
  • manage your customer relationship and provide you with customer service and support;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
  • communicate with you by e-mail, text message, postal mail, telephone and/or mobile devices about products or services that may be of interest to you from us;
  • develop and display content and advertising tailored to your interests on our website;
  • verify your eligibility and deliver prizes in connection with promotions, contests, and sweepstakes;
  • manage our business; and
  • perform functions as otherwise described to you at the time of collection.

WITH WHOM WE SHARE YOUR INFORMATION

Personal Information

We do not share your personal information with others except as indicated herein or when we inform you and give you an opportunity to opt-out of having your personal information shared. We may share all types of personal information with:

Authorized Service Providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These service providers may include marketing and customer services firms, credit card payment processors, as well as companies that support contests, sweepstakes, surveys, or other features offered through our websites, or that provide business analysis or website support. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

Other Business Partners. When you express interest in promotions or services offered through our service centers or marketing campaigns, we may share your expression of interest with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. For example, if you express interest in companies that sell GPS systems, we will provide your information to the companies you select. When you elect to engage in a particular offer or program, you authorize us to provide your e-mail address and other information to the business providing that offer or program.

Other Situations. We also may disclose your personal information:

  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of AutoLube, our customers, our employees, or others.
  • In connection with a corporate transaction, such as a merger or asset sale, or in the unlikely event of bankruptcy.

Aggregated and Non-personal Information

We may share aggregated information (i.e., information about you and other customers collectively, but not specifically identifiable to you) and other non-personal information we collect under any of the above circumstances. We may also share it with third parties and other TTL companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers, and investors, for the purpose of conducting a general business analysis. For example, we may tell our advertisers the number of visitors to our websites and the most popular features or services accessed.

YOUR CHOICES ABOUT COLLECTION AND USE OF YOUR INFORMATION

You can, of course, choose not to provide us with certain information. Please note, however, that certain information may be required in order for you to obtain services from an AutoLube service center and/or participate in contests and promotions. Federal and state regulations require that we store certain customer information for various periods of time. In order to comply with these requirements, we may be unable to delete your information until these retention periods are met. You will always be given a choice as to whether you want to receive postal mail, e-mail messages, newsletters, phone calls and any other type of communication from AutoLube. At any time you may modify your choice by contacting AutoLube Customer Service by emailing guestrelations@autolube.express. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt-out of receiving such messages in the future. We may send you other types of transactional and relationship e-mail communications, such as service updates or administrative notices without offering you the opportunity to opt-out of receiving them. Please note that opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party (with your consent) before you changed your preferences or updated your information, you will have to change your preferences directly with that third party.

Under our Do Not Call Policy you may instruct us not to call you for marketing purposes by emailing guestrealations@autolube.express. We will implement your instructions within 30 days. Please note that we may still need to call you for servicing or other non-marketing purposes. If you do not want us to send you postal mail for marketing purposes, you may remove your name from our mailing lists by contacting AutoLube Customer Service by emailing guestrelations@autolube.express.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees and authorized third-party service providers are permitted to access personal information, and they may do so only for permitted business purposes. In addition, we use encryption in the transmission of your financial information and we use firewalls to help prevent unauthorized access to your personal information. Although we take steps to secure your information, no data protection system can be guaranteed to be 100% secure.

OTHER INFORMATION ABOUT OUR PRIVACY PRACTICES

Notice to California Residents

If you are a resident of California, in addition to the rights set forth in this Statement, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:

  • the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year
  • the names and addresses of the third parties that received that information; and
  • if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed.

We may provide this information in a standardized format that is not specific to you. To request this information, please contact Customer Service by emailing guestrealations@autolube.express.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13.

Changes to this Privacy Policy Statement

We will occasionally update this Statement to reflect changes in our practices and services. When we post changes to this Statement, we will revise the "Updated" date at the top of the Statement. If we make any material changes in the way we collect, use, and/or share personal information that may impact you, we will notify you by sending an e-mail to the e-mail address you most recently provided us (unless we do not have such an e-mail address), and/or by prominently posting notice of the changes on our website and/or service centers. We recommend that you review a copy of this Statement each time you provide personal information at one of our service centers and/or websites to inform yourself of any changes.

HOW TO CONTACT US

If you have any questions about this Statement or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by email guestrelations@autolube.express.

Terms of Use and Cookie Policy

The following Terms of Use apply to everyone who engages with AutoLube and/or the TTL Automotive brand on external social media sites (“AutoLube social media sites”). The intent of these Terms of Use is to help maintain a meaningful, constructive and transparent discussion. The Terms of Use include:

  • General Social Media Participation Guidelines
  • Social Media Identity & Endorsement Guidelines

GENERAL SOCIAL MEDIA PARTICIPATION GUIDELINES

The following Participation Guidelines apply to anyone accessing or posting to AutoLube social media sites.

General Social Media Terms of Use

  • By using or accessing any of the AutoLube social media sites, you agree to comply with these Participation Guidelines as well as other engagement rules issued by each specific social media platform (e.g. Facebook Statement of Rights and Responsibilities, Twitter Terms of Use, etc.).
  • We may revise these Participation Guidelines as well as other specific engagement rules at any time without notice. Your use of or accessing the AutoLube social media sites or blogs after such changes constitute your agreement to such changes.
  • All posts must be made by people who are 18 years of age or older.

Posting/Commenting

  • By posting to an AutoLube social media site, you agree to be solely responsible for the content of all information you contribute, link to or otherwise upload.
  • You agree that everything you post shall be truthful, accurate, not misleading and offered in good faith and that you have the right to post such content/material.
  • You agree not to post any of the following:
  • False, misleading or deceptive comments.
  • Materials for which AutoLube does not own the IP rights or have the right to reproduce/upload, trademarked materials, or materials that contain confidential material or violate a third party's right of publicity.
  • Any photos or comments that depict: Unsafe practices, Offensive behavior, Profanity, Personal attacks, or Illegal statements
  • Content attempting to impersonate someone else including, but not limited to customers, clients, employees of AutoLube or other community members.
  • Content that is subject to an internal investigation or that refers to or otherwise speaks to ongoing litigation matters or investigations.
  • When disagreeing with others' opinions, keep it appropriate and polite.

Content Moderation

  • Content may be moderated. When moderated, comments will not be posted immediately. They will be screened for relevance to the topic and compliance with these Participation Guidelines and other specific engagement rules applicable to specific social media platforms.
  • If the name of the author (of the post) is not mentioned, the post will either be deleted or not posted (if moderation tool is available).
  • Any postings not in line with these Terms of Use will not be published, as determined at the sole discretion of AutoLube.
  • AutoLube reserves the right – for any reason – to remove or report any postings which could be deemed inappropriate at the sole discretion of AutoLube.
  • Repeated violations of these Terms of Use may result in a user being banned or blocked from the AutoLube page, community and/or account.

Privacy Protection

  • Be smart about protecting yourself, your privacy and the privacy of others. What you publish is widely accessible and will be around for a long time, so consider the content carefully prior to posting.

Do not post personal information such as your social security number, identification card number, bank account or credit card information, or other sensitive personal information. Likewise, any reference to the personal information of others, including name or information that may be used to identify or locate another individual, could be deemed to constitute an invasion of another's privacy.

Content/IP/Copyright

  • AutoLube MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY, RELIABILITY OR COMPLETENESS OF CONTENT AND ASSUMES NO LIABILITY FOR ERRORS OR OMISSIONS. ALL CONTENT ACCESSIBLE ON AUTOLUBE SOCIAL MEDIA SITES ARE PROVIDED “AS IS” AND “AS AVAILABLE’ AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.  AUTOLUBE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ANY CONTENT PROVIDED IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR A QUALIFIED TECHNICIAN EVALUATING YOUR ACTUAL VEHICLE—YOU SHOULD ALWAYS HAVE YOUR VEHICLE EVALUATED BY A QUALIFIED TECHNICIAN.
  • For any content you post on AutoLube social media sites, you warrant it is your own original work, or if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have all rights to that third-party content and specifically grant to AutoLube a worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable right and license to exercise all copyright, publicity, moral rights and any other IP rights with respect to any such content you provide.
  • We respect the intellectual property of others. If you believe your work has been copied in a way that constitutes IP infringement, please go to the Contact us section on AutoLube.com to submit questions or comments regarding such issues.

Disclosure of Identity

  • If you have a material connection to AutoLube and you are posting a comment about AutoLube products or services or any other TTL Automotive products or services, be sure to let everyone know your connection to AutoLube.
  • For suggestions on how to disclose a material connection to AutoLube, please refer to the Social Media Identity and Endorsement section (below).

Submitting Feedback, Queries and/or Complaints

  • We appreciate your feedback and suggestions about AutoLube products and services. You understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).
  • While we appreciate and encourage your feedback, questions or issues related to specific AutoLube products and services, claims or customer service issues should not be submitted via AutoLube social media sites. Instead, please go to the Contact us section on AutoLube.com to submit questions or comments regarding such issues.
  • AutoLube works hard to ensure these Participation Guidelines are adhered to in a fair and consistent manner.

SOCIAL MEDIA IDENTITY & ENDORSEMENT GUIDELINES

Understanding who is posting and their connection to AutoLube is important to ensure transparency and foster authentic discussions. The following Social Media Identity and Endorsement Guidelines outline disclosure best practices.

  • If you have a material connection to AutoLube and you are posting a comment about AutoLube products or services or any other Shell-branded products or services, be sure to let everyone know your connection to AutoLube.

Endorsement Guidelines

Testimonials and endorsements must be truthful and not misleading. To ensure full transparency, if there is a material connection between a person giving an endorsement or testimonial about AutoLube or its products or services that may affect how people evaluate the endorsement or testimonial, the connection should be disclosed. Below are recommended disclosures to use as a guide. The key is that the disclosure should be prominent and in close proximity to the endorsement/testimonial, and should not be in a website footer, terms of service or privacy policy.

Social Media Sites

  • Disclosure options to be included as part of the photo, video description or status update:
  • "I received X product or service from AutoLube"
  • "I was paid by AutoLube”

Twitter

  • Disclosure requirement to be included:
  • Must clearly state one of the following hashtags within tweet: #spon (sponsored) or #paid (paid)

Editorial blog

  • Disclose any product, service or compensation provided by a marketer.
  • Disclosure requirement: As part of editorial copy - "I received ____ from AutoLube as a sample to review, etc."

Review blog

  • Disclose any product, service or compensation provided by a marketer.
  • Disclosure requirements to be included as part of editorial copy: "I received (X product or service) from AutoLube to review" or "I was paid by AutoLube to review this (X product or service)"

Video Sharing Sites

  • Disclosure options to be included as part of video content: "I received (X product or service) from AutoLube to review/create this video” or "I was paid by AutoLube to review/create this video"

Photo Sharing Sites

  • Disclosure requirement to be included as part of photo description: "I received (X product or service) from AutoLube to create this” or "I was paid by AutoLube to create this"

COOKIES POLICY

We use the term “cookies” to refer to cookies and other similar technologies covered by the European Union Directive on privacy in electronic communications.

What is a cookie?

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.

When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

Why do we use cookies?

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.

How are third party cookies used?

For some of the functions on our websites, we use third-party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.

How do I reject and delete cookies?

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by AutoLube or the websites of any third party suppliers by changing your browser settings - see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies. You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.

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